TAO Complex Care Team
Our staff are highly trained, compassionate, kind, and genuinely caring. Our team is dedicated to making a huge difference in the lives of people with complex needs, supporting them to live as ordinary a life as possible.
The team currently support people from as young as 18 years old with extensive mental and physical health needs to older people who have lived with mental and/or physical health issues all their lives.


How It Works
- Referral: We accept referrals from social workers, discharge teams or individuals themselves.
- Assessment: We meet with you to discuss your needs, preferences, and goals. This helps us determine how best to support you.
- Support Plan: We will collaborate to develop a personalised support plan that reflects your individual needs and aspirations.
- Meet Your Support Worker: You’ll be introduced to your dedicated support worker, who will provide ongoing assistance.
- Regular Reviews: Our management team will conduct regular reviews with you and your support network to ensure you are being supported in the right way.
Our Approach
We understand that beginning your care journey can be a big step. That's why we offer a flexible approach, meeting you wherever you're most comfortable and gradually increasing support levels, especially if you’re new to care or feeling anxious.
Building strong relationships is key. From the start, we make it a priority to get to know you through multiple meetings, ensuring we understand your needs, preferences, and goals. We involve both you and your family in the hiring process, ensuring you’re paired with the right support worker and feel confident every step of the way.
If you need urgent support, we can conduct an initial assessment and create a support plan that adapts to your evolving situation. We believe in working collaboratively with you and your support network, keeping everyone informed and ensuring your voice is valued throughout the process.

