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What We Do

TAO Complex Care specialises in providing tailored, person-centred support for people with complex support needs.

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TAO Complex Care Team

Our staff are highly trained, compassionate, kind, and genuinely caring. Our team is dedicated to making a huge difference in the lives of people with complex needs, supporting them to live as ordinary a life as possible. 

The team currently support people from as young as 18 years old with extensive mental and physical health needs to older people who have lived with mental and/or physical health issues all their lives.

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How It Works

  1. Referral: We accept referrals from social workers, discharge teams or individuals themselves. 
  2. Assessment: We meet with you to discuss your needs, preferences, and goals. This helps us determine how best to support you. 
  3. Support Plan: We will collaborate to develop a personalised support plan that reflects your individual needs and aspirations. 
  4. Meet Your Support Worker: You’ll be introduced to your dedicated support worker, who will provide ongoing assistance.
  5. Regular Reviews: Our management team will conduct regular reviews with you and your support network to ensure you are being supported in the right way.

Our Approach

We understand that beginning your care journey can be a big step. That's why we offer a flexible approach, meeting you wherever you're most comfortable and gradually increasing support levels, especially if you’re new to care or feeling anxious.

Building strong relationships is key. From the start, we make it a priority to get to know you through multiple meetings, ensuring we understand your needs, preferences, and goals. We involve both you and your family in the hiring process, ensuring you’re paired with the right support worker and feel confident every step of the way.

If you need urgent support, we can conduct an initial assessment and create a support plan that adapts to your evolving situation. We believe in working collaboratively with you and your support network, keeping everyone informed and ensuring your voice is valued throughout the process.

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Why Choose TAO Complex Care?

At TAO Complex Care, the well-being and progress of our service users are at the heart of everything we do. We are passionate about supporting those with complex needs to lead fulfilling lives by working closely with you to develop essential life skills that empower you to flourish and be as independent as possible.

Client Testimonials

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“I’ve been working with TAO Staffing Solutions for 4 months now and I can say that I wouldn’t want to work for any other agency than TAO-SS. I would like to say a massive “Thank you!” to the whole team because when I’ve found myself in a difficult situation, they have listened and provided the best solution. It is a stress-free environment with a lot of flexibility, great payment rates and a dedicated team of professionals ready to assist you 24/7.”
Anonymous
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“I have worked with TAO for nearly 10 years and Adam for five years. They always provided me with an excellent service they will always go the extra kilometer for my service. They are always honest in my dealings with them and would recommend anybody to use them.”
I.R
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TAO are a friendly team and have been a constant source of support to us for many years. They have always been willing to help us in times of need and will often bend over backwards to ensure we are covered. They consistently deliver highly skilled agency staff, clearly communicate with myself and the ward and generally make my working life that little bit easier. We have developed a great working relationship together and I plan to continue using their services for many years to come.
J
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“TAO has been a very supportive and a very strong pillar for our organisation/care home since we started working with them.  They have a great team and work hand in hand with us whenever needed. I am grateful for their effort and support. Best Regard”
D.O
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“During the pandemic and when nursing and care staff have been at the lowest in supply, we have ever known. TAO has been our savior. The team has gone above and beyond to ensure our needs as a company and more importantly the needs of our residents have been met with professionalism, dignity and compassion at all times. We are a well-established Nursing home that delivers complex care to elderly clients in our newly refurbished home. Communication between TAO staff and our colleagues has been 100%. To name a few – Rebecca, Adam, Katie, Melissa and Laura have shown us what a great company they are to services like ours when we are in need. And when we have not needed them they have totally supported us at short notice. Great service, would totally recommend.”
N.H – Home Manager